GoKalkan Terms and Conditions
1. Introduction These Terms and Conditions form a legally binding agreement between you (“the Customer”) and GoKalkan Ltd (“the Company”). GoKalkan acts as an intermediary, facilitating bookings between customers and property owners/service providers. By making a booking via email, our website, an online booking form, or in person, you agree to be bound by these terms.
2. Booking and Payment
- Customers must be at least 21 years old to make a booking.
- A refundable reservation deposit of 30% is required to secure a booking. The remaining balance is due 60 days before the stay commences. For bookings made within 60 days of arrival, full payment is required immediately.
- Payments can be made via bank transfer or secure online payment (card payments may incur a surcharge).
- Upon receipt of the final payment, a booking confirmation will be sent, including the property address and contact details of the property owner or caretaker.
3. Rental Conditions
- Only the individuals named on the booking form may occupy the property. If the maximum occupancy is exceeded without prior agreement, the Company reserves the right to refuse or revoke the booking.
- At least one adult (minimum age 21) must be present in the rental party.
- Guests must maintain the property in good condition and leave it in the same general order as found.
- Changeover days are generally flexible, depending on existing bookings. Some properties have fixed changeover days (Saturday or Monday), as indicated on their respective calendars.
- Check-in is from 4 PM, and check-out is at 10 AM. While we aim to accommodate late departures, this is subject to property availability and cleaning schedules.
- Late check-out cannot be pre-booked. If no immediate arrival is scheduled, we may allow an extended stay at no extra cost. Otherwise, guests must vacate by 10 AM. To guarantee a late stay, consider booking an additional night.
- Smoking inside rental properties is strictly prohibited.
4. Liability Disclaimer
- All relevant documentation for your booking will be sent to you via email. It is important to check carefully all the details of your booking once you receive it. The Company will not be responsible for any information you do not receive as a result of your failure to provide a valid email address.
- The Company accepts no responsibility or liability for errors and omissions in the information provided by guests. It is the responsibility of the guests to ensure the information supplied to/from us is accurate.
- Although we try our best to ensure a problem-free holiday with our services for our guests, we know that problems may arise. In such cases the Company, as an English firm providing services in holiday rental bookings, forwards the relevant complaints directly to trusted property owners and service providers; ensuring prompt feedback and a quick solution thanks to our experienced local representatives specialised in holiday services.
- It should be noted that the Company is acting only to arrange the booking on behalf of the property owners and/or service providers, and does not accept responsibility for the accommodation or services. While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.
- The actual titles (if any) and open addresses of the properties You have booked will be provided on your confirmation form following the final payment.
- Neither the Company nor the property owners shall be responsible for the personal injury or death of a guest or any other person at the property unless this results from the proven negligence of the owner, the Company or employees. The Company and the owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control.
- Guests should not cause nuisance or annoyance to occupants of any nearby property or in shared or communal areas of any property. Such complaints will be directed to local security authorities and if, in the opinion of the Company, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Company as terminated and the Company may repossess the property immediately. The guests will remain liable for the whole cost of rental and no refund will be due.
- When you make a booking with us, you agree to our Booking Terms and Conditions.
5. Cancellations and Refunds
The reservation deposit of 30% is refundable up until the final payment is due, which is 60 days before the arrival date. Refunds will be processed minus transaction fees and a £40 service fee.
Once the final payment has been received by the Company, the following refund policy applies for cancellations made within 60 days of the arrival date:
| Notice period before the booking start date | Refund amount |
|---|---|
| 60+ days | Reservation deposit refunded (less transaction fees and a £40 service fee) |
| 59 – 31 days | 70% of the total payment refunded |
| 30 days or less | No refund |
These charges are based on the total accommodation booking value. No refunds will be issued for early departures or no-shows.
If GoKalkan cancels a booking due to unforeseen circumstances, customers will be offered a full refund or an alternative property of similar value.
6. Important note about Force Majeure and Covid-19
Please note that the Company will refund the full payment to you, regardless of time periods above given in Cancellation Policy, only if Kalkan, Kas and/or Turkey generally is closed to international travel for reasons like pandemic, security etc. The restrictions arising from our guests’ original countries will not affect the Cancellation Policy above. Therefore we recommend you should get adequate travel insurance for your bookings.
7. If You Need Help on Holiday
If You need assistance during your stay, You should contact the Our Turkish partner company Altu Travel representatives immediately. Relevant contact details will be provided to you before the start of your stay. We will be more than happy to assist you in any way we can. We all reside in Kalkan and Kas, and are just a call/message, and maximum 10 minutes away from you. You can find us at our Turkish Partner Altu Tourism office in Kalkan harbour ( Kalkan Mah. Iskele Sokak No :5 Kalkan/Kas/Antalya) 7 days a week, and can get call-support 24/7. In the event that You experience any problems during your holiday You will be able to contact us and get support 24/7.
8. Safety
During your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings – please do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property or at night.
You agree to take care within the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool.
